At Emperor Foods Goa, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and responsibilities when seeking a refund for your purchase.

1. Eligibility for Refund

We offer refunds under the following conditions:

• Product Defect or Damage: If you receive a defective or damaged product, you are eligible for a refund. Please contact us immediately upon receipt of the product and provide details of the issue along with supporting evidence such as photographs.

• Non-Delivery: In the event that you do not receive your order within the specified delivery timeframe, you may be eligible for a refund. Please contact us to report the non-delivery, and we will investigate the matter promptly.

2. Refund Process

To request a refund, please follow these steps:

• Contact Us: Reach out to our customer service team via email or phone to report the issue and request a refund. Provide detailed information about the reason for the refund request and any supporting evidence. You can Apply for return within 6-7 days from the order delivered.

• Evaluation: Once we receive your refund request, we will evaluate the situation based on our refund policy criteria. This may involve reviewing photographs of damaged products or tracking information for non-delivery cases.

• Refund Approval: If your refund request meets our eligibility criteria, we will approve the refund and initiate the process. You will be notified of the approval and the expected timeline for receiving your refund which ranges between 5 to 7 working days.

• Refund Issuance: Refunds will be issued using the original payment method used for the purchase. 

3. Non-Refundable Items

Certain items are non-refundable unless they are defective or damaged upon receipt. These include:

• Consumable Products: Due to hygiene and safety reasons, consumable products such as food items cannot be refunded unless they are defective or damaged.

• Custom Orders: Products that have been customized or personalized according to your specifications are non-refundable unless they have defects or damages.

4. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us using the following information:

• Email: contact@efgmarket.com
• Phone: +91 9822141822

5. Policy Updates

We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review the refund policy periodically for updates.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our refund policy. If you disagree with any part of the policy, please refrain from making a purchase.

Please note that this refund policy applies only to purchases made directly through the Emperor Foods Goa website. For purchases made through third-party vendors or retailers, please refer to their respective refund policies.